Use Cases

Connect paid campaigns with phone enquiries

Call Tracking can add phone activity to paid-media reporting when the required numbers, website tracking and advertising connections are configured.

Understand call activity alongside campaign data

Attribution detail depends on the ad platform, tracking method, campaign setup and available identifiers.

Campaign context

Use configured tracking to associate eligible calls with available source, medium or campaign information.

Website call tracking

Dynamic number insertion can support attribution for website visitors when the tracking code, number coverage and source data are set up correctly.

Advertising connections

Supported advertising integrations may receive call conversion information. Confirm the platform, event definition and reporting direction for your account.

Calls are not confirmed sales

A tracked call is an enquiry event. Connecting it to a qualified lead, booking or sale requires outcome data and an appropriate business-system connection.

Illustrative attribution flow

From paid click to call activity

Attribution is limited to the data available at each step.

Stage 01

Visit

A visitor arrives from a paid campaign where source information can be captured.

Campaign ClickSource Data
Stage 02

Track

The configured number or campaign number records an eligible phone enquiry.

Tracking NumberCall Event
Stage 03

Report

Available call and campaign information is reported through the configured integration.

Call ReportingSupported Connector
Stage 04

Review

Compare call activity with downstream outcomes only when those outcomes are connected and defined.

Lead OutcomeSales Data if Connected

Separate source attribution from outcome attribution

Google Ads and Microsoft Ads have documented call-conversion setups, but the data shared and configuration differ. Legacy Google Analytics guidance should not be assumed to prove GA4 support. Keyword-level data is available only under suitable tracking conditions. Review the current integration details and discuss the fields you need before using call events to optimise or report return on ad spend.

Review your paid-call attribution setup

Discuss your ad platforms, tracking coverage and the outcomes you want to measure.